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Mawdsleys Invest in EMiR Software to Improve Customer Service

At Mawdsleys, part of our ethos has always been about investing in the future, over the past 5 years, we’ve invested in a new premises with a state of the art fully equipped workshop, staff development and new branded vans to allow us to provide national coverage.

All of this has enhanced the service we offer to customers, but there is always room for improvement. To further develop the service we offer to customers, we have invested in EMiR (Electro-Mechanical Information Resource), a specialist business management software.

Find out more about EMiR, the features of the software and the benefits it will have to our customer experience.

Benefits to Our Customers

We always strive to deliver a first-class service to our customers, investing in EMiR software offers several benefits to our in-house team, with features designed to help with stock control, purchasing, quoting, finance, asset management, labour scheduling, customer relations and much more.

As well as improving the overall efficiency of the business, customers will benefit from:

  • More efficient resource scheduling to help improve lead times
  • Smoother management of the sales process
  • Improvements to job pricing allowing us to provide accurate quotations faster
  • Streamlined customer service to ensure your experience is first class
  • Improved stock management to ensure we always have the right part
  • Secure system for customer data for your peace of mind

“We are always looking for ways to develop our service, be it through investment in infrastructure, staff or improving internal processes. EMiR will help streamline every aspect of the customer journey, from initial enquiry to aftercare.”

Pete Woodward, Managing Director, Mawdsleys

About EMiR

Developed in 1994 by Solutions in IT, EMiR software now has a customer base of 2,000 companies across 3 continents.

EMiR is designed specifically for electromechanical businesses and all its features and functionalities focus on improving efficiency and organisation within these types of businesses, providing an alternative solution to more generic platforms which often result in duplication of data.

EMiR is a member of a wide range of industry bodies including the AEMT (Association of Electrical & Mechanical Trades) and BPMA (British Pump Manufacturers Association).

Here to Support You

At Mawdsleys, we’ve been working hard throughout the lockdown to continue to provide the high standard of service and support that our customers expect, with our business fully operational to carry out a range of electrical & mechanical services, repairs and parts supply.

To find out more about our services, give one of our team a call on 0117 955 2481 or fill out a contact form and we will get back to you.

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